PRIVACY POLICY

Last updated: November 2025

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you interact with our website, products, or marketing services (“Services”).
We are based in New Zealand, and we handle personal information in accordance with the New Zealand Privacy Act 2020, as well as general international privacy expectations for users located outside New Zealand.

By accessing or using our Services, you agree to this Privacy Policy.

1. Who We Are
We are a marketing services provider based in New Zealand.

For questions about this Privacy Policy or your personal information, you may contact us at:
Email: enquiries@instinctivelyreal.com
Attention: Privacy Officer

2. Information We Collect

2.1 Information You Provide

  • Name, email address, phone number, company name, job title
  • Contact form submissions or service enquiries
  • Newsletter sign-ups
  • Billing or invoicing details
  • Content you submit (e.g., project briefs, messages)

2.2 Information Collected Automatically
When you visit our website, we may collect:

  • IP address
  • Browser type, device type
  • Pages visited, time spent, referring website

This information is collected primarily through Google Analytics.

2.3 Information from Third Parties
We may receive additional information from:

  • Social platforms where you interact with our content
  • Analytics providers
  • Public sources or directories
  • Partners assisting us with marketing or service delivery

3. How We Use Your Information
We use personal information to:

  • Provide and improve our Services
  • Respond to enquiries and customer support requests
  • Send marketing updates you’ve opted into or reasonably expect to receive
  • Create proposals and service agreements
  • Analyse website performance and user behaviour
  • Meet legal or regulatory obligations
  • Maintain website security and prevent fraud

We will only use personal information for the purpose it was collected or a directly related purpose unless otherwise permitted by law.

4. Legal Bases for Processing (International Users)
For individuals located outside New Zealand, we may process personal data under the following legal bases:

  • Consent
  • Performance of a contract
  • Legitimate interests (such as improving services or communicating with customers)
  • Compliance with legal obligations

5. How We Share Information
We may share personal information with:

  • Service providers (hosting, analytics, CRM or email platforms)
  • Contractors assisting with marketing projects
  • Payment processors
  • Legal or regulatory authorities when required
  • Parties involved in a business transaction (e.g., merger, acquisition)

We do not sell personal information.

6. International Data Transfers
Because we use global service providers (e.g., Google), your information may be transferred or stored outside New Zealand.
We take reasonable steps to ensure your information is protected.

7. Retention of Information
We keep personal information only as long as needed to:

  • Provide our Services
  • Support legitimate business requirements
  • Comply with legal obligations

When data is no longer required, it is securely deleted or anonymised.

8. Cookies and Tracking Technologies
We use Google Analytics to help us understand how visitors interact with our website, such as which pages are viewed, how users found us, and general site performance. Google Analytics collects information including your IP address, device type, browser, and interactions with our site. This information is aggregated and does not identify you personally.

Other than Google Analytics, we do not use any other cookies, tracking technologies, advertising pixels, or third-party behavioural tracking tools on our website.

You may disable Google Analytics tracking through your browser settings or by using Google’s opt-out tools.

9. Marketing Communications
You may receive marketing emails, updates, or content from us if you:

  • Opted in,
  • Are an existing customer (where permitted by law), or
  • Have shown an interest in our Services or interacted with our website, social content, or marketing materials, and it is reasonable to conclude you would expect to hear from us.

You can unsubscribe at any time using the link in our emails or by contacting us directly.

10. Your Rights

For New Zealand individuals:
You have the right to:

  • Request access to the personal information we hold about you
  • Request correction of any inaccurate information

For international individuals (including EU/UK):
Depending on your location, you may also have the right to:

  • Request deletion
  • Object to processing
  • Restrict processing
  • Data portability
  • Withdraw consent

To exercise these rights, contact us using the details above. Verification may be required.

11. Security
We take reasonable steps to protect your personal information from:

  • Loss
  • Misuse
  • Unauthorised access
  • Disclosure or alteration

However, no online transmission can be guaranteed entirely secure.

12. Third-Party Links
Our website may contain links to third-party websites or platforms.
We are not responsible for their content or privacy practices.

13. Children’s Privacy
Our Services are not intended for individuals under 16 years old, and we do not knowingly collect information from children.

14. Changes to This Privacy Policy
We may update this Privacy Policy occasionally.
Changes take effect when posted on our website.

15. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
Email: enquiries@instinctivelyreal.com